Career Opportunities

Interested in joining the #1 Best Employer in the Chippewa Valley?

We are currently seeking talented individuals to partner with us in a variety of roles.

If you would like to join our growing team of professionals, please email your resume to spryse@pesi.com today!!!
[+] [-] Customer Service Representative
Team:
Title:
Reports To:
Customer Service
Customer Service Representative
Customer Service Manager


Summary:

The Customer Service team is currently seeking to fill an opening for a Customer Service Representative. The PESI Inc. customer service team is collaborative, fast paced and continuously changing and evolving to meet the demands of our business and customer needs. This role is responsible for acting as a liaison between our customers and PESI. As a representative you will be responsible for providing information to customers in response to inquiries about PESI products and services.


Responsibilities:

  • Professionally monitor and handle incoming phone and e-mail requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions in our system(s)
  • Provide quality service and support in a variety of areas including, but not limited to; registration, program content, continuing education credits, webcasts, product orders and association memberships in a timely manner
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Provide technical support for accessing online registrations and online programs
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Sell products and services by informing customers of relevant add-ons’ and promotions
  • Assist with placement of orders, refunds, re-ships, cancelations and/or exchanges
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Responsible for meeting customer service standards outlined by PESI Inc.
  • Responsible for other duties as assigned

Requirements:

  • Associate degree and/or equivalent work experience in customer service/support
  • 1+ years of experience in a customer service or help desk capacity strongly preferred
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both written and verbal as the role requires extensive phone use
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Ability to research and resolve complex customer issues and possess strong decision making and analytical skills
  • Willingness to work a flexible schedule and occasional overtime when needed, shifts vary between 7am – 9pm M-F (associate would have a set schedule)
  • Possess a strong work ethic and team player mentality
  • Must type a minimum of 35 WPM
  • Some experience with multiline telephones and strong technical aptitude preferred
  • Possess the skill and ability to quickly pick up new technologies and software
  • Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus
  • Computer proficiency in Microsoft Office, Microsoft Outlook, and Adobe Reader

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Digital Marketing Coordinator

Summary:

The Sales & Marketing team is currently seeking to fill the open position of Digital Marketing Coordinator. PESI is the nation’s leader in behavioral health education and publishing. The Digital Marketing Coordinator is an exciting opportunity to build PESI's competitive advantage by executing and analyzing digital strategies that support overall marketing and business objectives.

You’ll be joining a dynamic and fun team of marketers that are passionate about creating world-class innovative digital marketing solutions to drive revenue and customer satisfaction. You’ll play a crucial role in helping our team to reach the right people at the right time with the right message.


Responsibilities:

  • Execute digital marketing campaigns using all necessary tools (e.g. websites, emails, social media and blogs).
  • Make data driven decisions related to the execution of digital marketing campaigns and content.
  • Modify HTML email templates and execute email campaigns using an EMS.
  • Measure, analyze and report on digital marketing campaign activity.
  • Setup course portals for use in marketing campaigns and programs.
  • Support customer service staff and communicate with cross-departmental stakeholders, speakers/experts.
  • Monitor and stay current on competitive and industry digital marketing trends, tools and resources.
  • Write compelling, effective marketing copy for digital marketing campaigns.
  • Assist with new digital marketing opportunities.

Requirements:

  • College Degree in Marketing or related field and/or relevant sales/marketing experience
  • 1-3 years’ experience in digital marketing, preferred
  • HTML experience with the ability to code and debug emails and webpages using an HTML editor, i.e. Dreamweaver.
  • Experience across the digital media landscape (including PPC, Social Media, Online Media Planning, Web Development and Analytics)
  • Excellent written and verbal communication skills.
  • Able to effectively juggle production schedules and changing initiatives, while meeting deadlines.
  • Motivation to quickly learn new technology.
  • Ability to manage multiple tasks with great attention to detail.
  • Excellent problem solving skills in challenging and fast paced environments.
  • Self-motivated and career-minded individual.
  • Microsoft Office suite proficiency, especially Microsoft Excel

Preferred Skills:

  • Experience with an Email Marketing System (EMS), i.e. Silverpop
  • Experience with Google Analytics or other web analytics service.
  • Experience with graphics editing and management, i.e. Adobe Photoshop
  • Experience with SEO
  • Experience with video editing software similar to Adobe Premiere Elements

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Digital Marketing Strategist
Team:
Title:
Reports To:
Digital Marketing
Digital Marketing Strategist
Director of Marketing


Summary:

The Digital Marketing team is currently seeking to fill the open position of Digital Marketing Strategist. PESI is the nation’s leader in behavioral health education and publishing. The Digital Marketing strategist is an exciting opportunity to build PESI's competitive advantage by creating and executing innovative digital strategies that support overall marketing and business objectives.

You’ll be joining a dynamic and fun team of marketers that are passionate about creating world-class innovative digital marketing solutions to drive revenue and customer satisfaction. You’ll play a crucial role in helping our team to reach the right people at the right time with the right message.


Responsibilities:

  • Design and execute digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs).
  • Write compelling and strategic marketing content.
  • Develop HTML email templates and execute email campaigns using an EMS.
  • Develop, execute and maintain social media campaigns.
  • Measure and analyze digital campaign performance.
  • Proactively research and stay up-to-date on our audience’s preferences.
  • Make data driven decisions related to the design and development of new campaigns/content ideas.
  • Communicate with cross-departmental stakeholders and speakers/experts.
  • Be curious. Monitor and stay current on industry digital marketing trends, tools and resources.

Requirements:

  • College Degree in Marketing or related field and/or relevant sales/marketing experience.
  • 3+ years’ experience in digital marketing.
  • Coachable, motivated and entrepreneurial-minded individual.
  • HTML experience with the ability to code and debug emails using an HTML editor, i.e. Dreamweaver.
  • Experience with digital marketing copywriting.
  • Excellent written and verbal communication skills.
  • Ability to effectively manage production schedules and changing initiatives while meeting deadlines.
  • Motivation to quickly learn new technology.
  • Excellent problem solving skills in challenging and fast-paced environments.

Preferred Skills:

  • Experience with an Email Marketing System (EMS), i.e. Silverpop
  • Experience with Google Analytics or other web analytics service
  • Experience with social media sites such as Twitter, Facebook, and Pinterest
  • Experience with graphics editing and management, i.e. Adobe Photoshop
  • Experience with video editing software similar to Adobe Premiere Elements
  • Experience with blogging and content management systems
  • Experience with SEO is a plus

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Direct Response Copywriter

Summary:

The Digital Marketing team is currently seeking to fill the open position of Direct Response Copywriter. PESI is the nation’s leader in behavioral health education and publishing. The direct response copywriter is an exciting opportunity to build PESI's competitive advantage by conceptualizing, writing, and optimizing marketing copy and assets that are strategic and generate results for a variety of brands and topics to support overall marketing and business objectives.

You’ll be joining a dynamic and fun team of marketers that are passionate about creating world-class innovative digital marketing solutions. You’ll play a crucial role in helping our team to reach the right people at the right time with the right message.

All applicants must provide a portfolio link or samples of previous work in order to be considered. PDF, Website, URLs of samples are encouraged.


Responsibilities:

  • Create persuasive, conversion-focused marketing copy and assets using proven direct response strategies.
  • Prioritize multiple projects to deliver highly effective creative on schedule.
  • Research and find the best strategies to optimize response of various markets on each channel and platform.
  • Measure and analyze marketing campaign performance to make data-driven decisions related to the development of campaign copy and content assets.
  • Edit existing copy to improve performance and achieve desired response.
  • Communicate with cross-departmental stakeholders and speakers/experts.
  • Be curious. Monitor and stay current on industry digital marketing trends, tools and resources.

Requirements:

  • College Degree in Marketing or related field and/or relevant sales/marketing experience.
  • Has a proven track record of producing direct response assets in various forms with sales-increasing performance
  • 1+ years of related direct response copywriting experience in digital marketing.
  • Coachable, motivated and entrepreneurial-minded individual.
  • Can write in multiple brand voices for different demographics.
  • Effective team collaborator to ensure projects are consistent with best practices, brand guidelines, compliance and overall project goals.
  • Excellent written and verbal communication skills.
  • Ability to effectively manage production schedules and changing initiatives while meeting deadlines.

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.

[+] [-] Software Engineer
Team:
Title:
Reports To:
Information Technology
Software Engineer
Software Development Manager


Summary:

The Information Technology team is seeking to hire a Software Engineer. Join a team that is working together to change how we reach our customers by developing new and innovative solutions to create efficiencies, expand our capabilities, and provide our customers with the best in class experience. PESI is the nation’s leader in behavioral health education and publishing, with offices on three continents and looking to expand. Join a company with a culture that embraces inquisitiveness, responsibility, collaboration, and continual learning and growth.


Opportunities:

  • Engage in meaningful work that has a real impact on society
  • Work with passionate engineers who enjoy continuously learning from each other
  • Be a problem solver, including knowing when the best solution involves writing no code at all
  • Have access to the tools you need, both software and hardware, to do your best work
  • Be empowered to present new ideas and create solutions that shape the future of our entire organization
  • Maintain a healthy work life balance

Responsibilities:

  • Architect and build new, modern, cloud- and web-based systems that will shape the future of our business – from initial requirements gathering thru deployment
  • Apply a mixture of proven and cutting-edge technologies, including .NET Core, ASP.NET Core, ASP.NET MVC, and TypeScript
  • Work primarily within the Microsoft stack writing C# on the server, with opportunities to leverage other tools and languages as fitting
  • Participate and lead collaborative discussions on current and future projects and solutions
  • Debug applications and system issues using Visual Studio, PowerShell, and your go-to toolchain
  • Integrate business processes with third-party web APIs

Preferred Technology Experience:

  • C#
  • ASP.NET MVC
  • SQL Server (data access experience with EntityFramework and Dapper)
  • HTML, CSS (experience with Bootstrap)
  • JavaScript (experience with TypeScript, React, and/or Vue)
  • Microsoft Azure

Requirements:

  • Bachelor’s Degree in computer science, software engineering or MIS or related field and/or relevant software development experience
  • 7+ years of experience as a developer with system design and software architecture experience preferred
  • Continuous learner; you can examine solutions you developed and explain changes you'd make today -- and why
  • Ability to juggle multiple projects and manage changing initiatives, while meeting deadlines
  • Excellent problem solving skills and troubleshooting acumen
  • Self-motivated and career-minded

Benefits:

PESI offers a full benefits package including:

  • PTO
  • Paid Holidays
  • Health, Dental and Vision Insurance
  • 401k
  • EAP
  • Tuition Assistance
  • Opportunity for additional incentive pay
  • Short-term and long-term disability
  • And more!

Equal Employment Opportunity

PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.