Frequently Asked Questions

Most Frequently Asked Questions

[+] [-] How do I become published with you?
Please see our Author Resources page.
[+] [-] How do I contact PESI Publishing & Media?

Online Form: Click here to fill out a contact form.
Phone: (800) 844-8260, 7:00 a.m. - 10:00 p.m. Central Time, M-F.
Fax: (800) 554-9775 *Note: Phones are answered by associates from our parent company, PESI, Inc.

Our Mailing Address:
PESI Publishing & Media
PO Box 1000
Eau Claire, WI 54702-1000

[+] [-] What is the Federal I.D. number for PESI?
[+] [-] My company is tax exempt. How can I get sales tax waived?
We must have a copy of your company's tax exempt certificate on file in order to waive sales tax. Enclose it with your mailed product order, or invoice payment. Valid only on orders where company is named as the bill-to.
[+] [-] Do you have a satisfaction guarantee?
Absolutely! If you are not satisfied with a purchase, Contact Us.
[+] [-] Do you offer CE credits on your products?
We have few products we offer CE on that you must buy the test separate.
[+] [-] I bought a workbook that has worksheet downloads. How do I download these worksheets?
Within your workbook, look at the first page of the reference section. There you will see a direct website you will go to access the download.
[+] [-] Where can I get e-book versions of your products?
We offer e-books on most of our products, they are available at any e-book retailer (Amazon, Barnes & Noble, etc.).
[+] [-] Do you ship internationally?
Yes, PESI has the capabilities to ship all around the world. Our shipping charges are as follows: US & Puerto Rice: $6.95 for the first item, $2.00 per each additional item Canada & International: Contact us for a quote on shipping charges prior to placing your order. Contact us for shipping charges on large orders.

Working with PPM

[+] [-] How can I book a PPM author for a speaking engagement?
All of our authors have their own websites and platforms that you can access and approach them through.
[+] [-] I am a freelance professional. How do I submit my portfolio or samples for review?
Please contact us, attn: PESI Publishing by email ( and include what you would be interested in working on and any experience and samples you’d like us to see.
[+] [-] If I’m placing a bulk order of products for an event, does PPM off discounts?
We do. Please contact us by email or phone at least 3-4 weeks prior to your event and we will work with you to get products at your event.

Ordering Product

[+] [-] What are your shipping charges?
US & Puerto Rico: $6.95 for the first item, $2.00 per each additonal item. Canada & International: Contact us for a quote on shipping charges prior to placing your order. Contact us for ship charge on large orders.
[+] [-] When can I expect my order? Can it be rushed?
In-stock items are usually shipped within five days. You may contact us to find out if an item is in stock. Most orders can be rushed for an additional fee; Contact us for rush ship charges.
[+] [-] What is your return policy with regard to purchases?
Products in original unused condition may be returned within 30 days of delivery for a full refund.

Question not answered? Please contact us