Susan Schubert builds group harmony through teamwork and diversity, solving problems, and increasing leadership skills. Schubert is a facilitator and trainer with a B.A. in English from Hofstra University and an M.A. in Public Administration and Community Leadership from Central Michigan University. She is co-author of the Crisp Series books Managing Upward and Emotional Intelligence Works. Susan is an adjunct professor with the Graduate School USA conducting courses on internal consulting for United States Government Agencies throughout the U.S.